FREQUENTLY ASKED QUESTIONS
Our goal is to respond to your queries as soon as possible - pretty much around the clock! But before you drop us a message,
read through our most commonly asked questions below - maybe the answer is already there. You will always get the fastest response via the Messenger of our Facebook page. Looking forward to providing a nice home for you!
At which point can I be 100% sure that a room is reserved for me?
The room is fully confirmed and reserved for you after you have paid the Contract Fee - a one-time 150 EUR payment before doing the Contract. We cannot hold rooms on a "verbal promise only" so a formal Contract and Security Deposit are required. Time from agreement to contract signing is usually 3 days.
How does the contract process work?
Please send the below key information points to the email address - email@example.com. You will receive your Contract draft after payment of the Contract Fee.
- name as in passport
- National ID card or passport scan
- ID or passport number
- date of birth
- email address
- mobile in your home country
- emergency contact (usually one parent - their name, email and mobile number)
- school you attend in your home country
- school you will attend in Tallinn
- rental start (either 1st or 16th) and End date (either 15 or 30/31 of the month)
This data is entered into the contract, and emailed to you. Then you read through the contract, let KoolRooms know if you have any questions or modifications you would like to make. After the contract is finalized, both the Landlord and Tenant sign. Then you pay the Security Deposit, and the room is booked for you. For an example of the basic T&C's of a KoolRooms contract, click here.
Do you charge a broker/agent fee?
As all properties are managed by KoolRooms and we do not deal with 3rd parties, we do not charge a broker fee. There is only a one-time Contract Fee of 150 EUR, payable before doing the Contract (please discuss with the KoolRooms representative about booking a room and obtaining the Contract Fee account number). Please discuss the possibility of not paying the Security Deposit with a 1-month rental with KoolRooms directly.
How do I understand where the KoolRooms apartments are located in Tallinn?
All KoolRooms apartments are in Tallinn City Centre ("Kesklinn" in Estonian). It is actually very easy as all our apartments are on 4 streets that all run into each other - it is an area around Foreign Ministry of Estonia and Solaris and Viru Centre Shopping Centers. They are all a 5min walk from Old Town ("Vanalinn" in Estonian). This City Center area is called “Sibulaküla.” Your landmarks or central points can be EBS (Estonian Business School) or Solaris Shopping Center. All apartments are within a 2min walk from these.
How do I get the keys when I arrive in Tallinn?
When you have booked your flight tickets for Tallinn, please inform KoolRooms either via email or FB Messenger. One of the KoolRooms team will meet and greet you at the apartment.
Do I pay separately for utilities (water, electricity, internet)?
The room rental price includes all monthly apartment and building utilities, so you don’t have to pay anything extra every month. This way you and your parents know exactly what your cost of accommodation is in Tallinn, and you don’t have to go sign up with the different electricity, gas and internet providers in Estonia.
Is there a Security Deposit ("caution" in French)?
Yes - the Security Deposit for any potential damages is in the value of one month’s rent. You will get this money back within 21 days of the end of your contract. Please note that we have returned 99% of all security deposits.
Do I have to buy pillows, blankets, bedsheets, towels?
No you don’t have to. The KoolRooms service objective is to make life and settling into Tallinn as easy as possible. All you have to buy for yourself is food. You can arrive at the apartment, and you are immediately able to work, cook, shower and sleep.
Can I have my friends or family visit from other countries?
All visits and guests should be discussed with your flatmates to make sure they are OK with this, as it means more people using the shower, bathroom, and kitchen, as well as more noise. The general guiding principle is that each flatmate can have 1 guest spend a maximum of 2 nights as a guest each month.
What additional services does KoolRooms offer additional services?
Yes. For an additional charge, you can request various services - for example - airport pickup, car rental service, room cleaning, apartment cleaning, different Tallinn and Estonia visiting tours, different sports equipment rentals (ATV, tennis racquets, kayak, skis, snowboard, etc.) When family is visiting, you can also get -30% off from any of our available apartments.
What is the cancellation policy?
KoolRooms follows the Airbnb example in terms of cancellation policy. According to the Airbnb Strict cancellation policy, guests may receive a full refund if they cancel within 72 hours of booking. After 72 hours, guests are entitled to a 50% refund regardless of how far the check-in date is.
Can I only rent a room, or is it possible to also rent an entire apartment?
Depending on what you need, you can either rent one private room in a shared apartment, or rent the entire apartment. By design, our apartments have mostly door-separated rooms with a lock and a spacious kitchen and bathroom; very few apartments have a common area living room (only Narva 6 and Lembitu 8-71). In our 6+ years of rental experience, we have seen that everyone loves to hang out in the kitchen, and even if there is a separate living room, it is rarely used for gatherings.
If my flight arrives really late, really early or on the weekend, how can I access the apartment?
Tallinn airport is approx. a 15min drive from any of the KoolRooms apartments. If your ETA to the apartment is after 20:00, or before 09:00, or on the weekend, then we will leave the keys to the apartment at the airport information desk, and you can pick them up upon arrival. Please inform us of your arrival time well in advance to arrange this.
Additional questions that will be answered here for prospective tenants shortly:
Are the contract and payments done before arrival? (Yes)
Is it possible to have a friend view the room prior to booking? (Yes)
That's all good and fine, but I really have a burning question you haven't answered yet!
In that case, please send a message via the KoolRooms FB page or use the contact form below:
GENERAL TERMS & CONDITIONS APPLICABLE TO ALL CONTRACTS
§ Every apartment has a "Landlord Storage Unit" in the hallway shared space of the apartment for keeping some general items there that the landlord would like to have accessible for the use of the apartment. The Tenant cannot object to those items being there and can use them only with the permission of the Landlord (examples of items include: screwdriver, tape, garbage bags, cleaning products, light bulbs, screws, nails, hammer, bedsheets, etc.)
§ Landlord has the right to move furniture around the room, the apartment or different apartments depending on the wear & tear, and/or Tenant requests, so the actual furniture and curtains may not be exactly as on photos.
ASK AWAY. WE GOT YOU
WHAT ABOUT TALLINN ITSELF ?
Where are the nearby grocery shops? What about vegetable or meat markets? How affordable is the public transport and what's the smartest way to use it? Where should I call in case of flooding, fire or meteorite strike?
Okay, okay, contracts, payments, yada yada. Level with me now, where's the best and cheapest beer nearby? Where should I head if I want to dance til' the morning hours? I'm a very refined person, which way to the National Opera, please?
Sports & Leisure
I want to drop my bag and head out the door for a run, first thing. Where to? Where's the sweatiest angriest gym around, please? What if I have a regular swimming habit, anything other than the icy sea nearby?